Return policy
Last updated: April 3, 2025
Thank you for shopping at Vfangfu.com. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: You have 15 calendar days from the date of receipt to return an item.
- Condition: To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include the receipt or proof of purchase.
Non-Returnable Items
Certain items are exempt from being returned:
- Gift cards
- Some health and personal care items
Return Process
To initiate a return:
- To initiate a return, contact us at info@vfangfu.com for detailed instructions.
Refunds
- Once we receive and inspect your returned item, we will notify you about your refund status.
- Approved Refunds: Processed within 7 business days to your original payment method. Please note that bank processing may take additional time.
- Shipping Costs: Original shipping costs are non-refundable, and return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product:
- Contact us at info@vfangfu.com with details and proof of the defect or damage.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@vfangfu.com.
Shipping Returns
- You are responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- Depending on your location, the time it may take for your exchanged product to reach you can vary.
- we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@vfangfu.com.